Privacy Policy

1. Privacy Policy on eileenhair.com

(1) Collection of Personal Data

We value your privacy and the information you consent to share in relation to our email & SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via email & SMS.

In order to provide you with personalized recommended products, efficient customer service, and timely news notifications, we record some information you’ve given previously from your visit to our site and your registration and browsing of our site. 

Including your name, e-mail address, gender, IP, device information, billing and shipping address information, phone number, address, language preference, and merchandise category preferences.

At eileenhair.com, we respect and take the protection of your personal information very seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.

(2) Use of Personal Data

We collect Personal Information that you provide to us voluntarily and process it for the following purposes:

To create your personal account at eileenhair.com

To complete transactions with you;

To be able to contact you in the event of any problem with the delivery of your items;

To communicate with you the latest market trends and enable you to participate in promotions if you have ever subscribed;

To know your needs and preferences and recommend personalized products;

To develop, enhance, market, and provide products and services to meet your needs;

To process exchanges or product returns;

To improve our services and respond to requests or complaints.

 

(4) Cookies

The cookie is a small text file that is saved to and during subsequent visits, retrieved from, your computer or mobile device. eileenhair uses cookies to enhance and simplify your visit. We do not use cookies to disclose information to third parties. There are also third-party cookies on our Sites, which we use to collect statistics in aggregate form in analysis tools such as Google Analytics. Some of these cookies may track your behavior across multiple websites. There are two types of cookies persistent and temporary (session cookies). 

Persistent cookies are stored as a file on your computer or mobile device for a time period of no longer than 24 months. 

Session cookies are stored temporarily and disappear when you close your browser. We use persistent cookies to store your shipping country and shopping bag unless you log in. We use session cookies when to check whether you are logged in or not. 

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to use a shopping cart.

 

(5) Processing of information

You agreed to clearly and fully understand, for the sole purpose that providing you with personalized recommended products, efficient customer service, and timely news notification, we shall have the right to your personal data or data set for processing, including but not limited to the following any one or a series of operations, such as collecting, recording, organization, construction, storage, adaptive or modify, retrieval, consultation, use, disclosure, dissemination or other use of, arrangement, combination, limit, delete, or destroyed, whether or not the operation using automated means. 

 

2. Data Security on eileenhair.com

(1) How do we secure user’s information

eileenhair.com incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. But we will do our best to protect your data security. We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone. To provide you with better services, we work with Third-party Partners.

You are responsible for maintaining the security and confidentiality of your eileenhair.com username and password. 

(2) Working with Third-party Partners

Sometimes we must use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. We will sign a strict confidentiality agreement with third-party service providers. At the same time, a strict encryption method will be used during data transmission.

· Delivery

We have to provide your name, shipping address, email, and phone number to partners such as DHL, USPS, EMS, UPS, FedEx, etc in order to guarantee delivery of your orders.

· Payment 

We have to provide your credit card number to financial services organizations such as PayPal, credit card processors, and issuers in order to process payments. We may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.

· Marketing

During your registration, you agree to receive promotion notifications from us; you might be informed of new products, promotional announcements, special offers, and services through EDM and SMS. You may unsubscribe from these communications at any time by clicking the "unsubscribe" hyperlink contained at the bottom of each email. You can also email info@eileenhair.com and request that stop sending any promotional emails or short messages to you. 

· Data tracking and statistics

In order to enhance the user experience, we may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners, and Google Analytics.

(3) You fully understand and clearly agree that we may authorize affiliates to process your personal data after signing a strict written data processing agreement.

(4) Corporate affairs and business affairs.

We may share personal data with all affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer sale, or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.

3. Updates to Our Privacy & Security Policy

eileenhair.com reserves the right to change the privacy and security claims of the site. 

Any changes we have made to this Privacy & Security Policy can be found by visiting us online. When we do make changes, we will update the “Last Updated” date below. Where changes are viewed as more material, we may attempt to contact you or we will post a notice on this website that we have made changes to this policy. Hongkong Longqi Electronic Commerce Co, Ltd

 

Sensitive Personal Information and De-Identified Data

eileenhair.com does not use Sensitive Personal Information (as defined by the CCPA) for purposes other than those expressly permitted by the CCPA. In addition, we do not attempt to re-identify the de-identified information we obtain from personal information except to test our de-identification process for compliance with applicable law.

Sale and Sharing of Personal Information

eileenhair.com uses services that employ cookies and other technologies to collect personal information about your long-term use of our websites and other online services (including identifiers and Internet activity information as described in the table above), which helps us deliver targeted advertising. In addition, we may share your contact details with our advertising vendors and business and marketing partners for their own or targeted advertising purposes. Our use of some of these services may constitute a "sale" or "sharing" of personal information as defined by the CCPA to third-party advertisers. Alternatively, you may set your browser to transmit "Global Privacy Control" ("GPC") signals or other approved "universal opt-out mechanisms" to opt-out of the "sale" and "sharing" of your personal information. If we detect that your browser is transmitting GPC or other recognized general opt-out signals when you visit one of our websites, we will choose to opt out of that website's targeting cookies for that browser on your device. Please note that if you return to the site from another device or another browser on the same device, you may also need to apply signals for that browser and/or device. However, if you are logged into your account or we otherwise identify you, we will endeavor to link a signal-based opt-out request to your account and identify it in the browsers and devices we identify as associated with you.

 

The right to data portability. You may have the right to obtain and transfer your personal information. You can exercise any of these rights by submitting a request through our Privacy Choices. We will not discriminate against you for exercising any of these rights. For certain rights, we may need to collect information from you to verify your identity, such as your email address, before we can respond substantively to a request. Depending on your location, you may appoint an authorized agent in writing or through a power of attorney document to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will ask the agent to provide evidence that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us.